Privacy Policy

Last Updated: March 16, 2025

This Privacy Policy (“Privacy Policy”) describes how Kairo Health, Inc. d/b/a Freed Mobile (“Freed Mobile,”) “we,” “us,” or “our”) collects, uses, and discloses information from or about you, as well as your choices and options to control certain uses and disclosures. This Privacy Policy applies to our health and wellness related services described herein, our website www.freedmobile.com (“Site”), the Freed Mobile app (“App”) and any Freed Mobile-branded apps and other apps that may be installed on your Devices (collectively, “Services”), as well as the Devices you use with our Services. This Privacy Policy is incorporated into and made a part of the Freed Mobile Terms and Conditions and Agreement to Arbitrate Disputes and Judge or Jury Trial Waiver (the “Terms and Conditions”), available at www.freedmobile.com/terms-and-conditions.

Please take a moment to review the terms of our Privacy Policy, as they apply to you when you use the Services. American Assistance may change this Privacy Policy from time to time, so check this policy regularly for updates.

Those subscribers to the Freed Mobile Powered by American Broadband and Telecommunications Company, LLC Lifeline Services are subject to the American Broadband and Telecommunications Company, LLC Privacy Policy located at https://www.americanassistance.com/privacy-policy/.

By visiting this Site, installing or using our App, or purchasing or using any Freed Mobile Service, you accept the practices described in this Privacy Policy.  Freed Mobile is not responsible for the content or privacy practices on any third-party website that may be linked to or from this Site.  Any questions regarding this Privacy Policy should be directed to our customer service department by dialing 611 from your Device, calling toll-free at 1.855.537.3331 or by accessing your account on www.freedmobile.com.

California Notice at Collection: California residents, please see the “What are your California resident privacy rights?” section below for further details on how we collect and use your personal information.


Contents

1. DEFINITIONS

2. PROTECTED HEALTH INFORMATION

3. THE PERSONAL INFORMATION WE COLLECT

4. SOURCES OF THE PERSONAL INFORMATION WE COLLECT

5. HOW WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

6. HOW WE DISCLOSE YOUR PERSONAL INFORMATION

7. HOW YOU MAY SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES

8. YOUR ADVERTISING CHOICES AND CONSENT OPTIONS

9. HOW WE STORE AND PROTECT PERSONAL INFORMATION WE COLLECT ABOUT YOU

10. WE DO NOT KNOWINGLY COLLECT CHILDREN'S INFORMATION

11. HOW WE WILL LET YOU KNOW IF THIS POLICY CHANGES

12. CALIFORNIA RESIDENT PRIVACY RIGHTS

13. NEVADA RESIDENT PRIVACY RIGHTS

14. CONTACT US


1. DEFINITIONS

“Device” means any phone, smartphone, tablet, accessory, or other device provided or sold to you or that you activate or use with our Services.

“Geolocation Data” means any data that is derived from a device and that is used or intended to be used to locate a consumer within a geographic area.

“Precise Geolocation” means any data that is derived from a device and that is used or intended to be used to locate a consumer within a geographic area that is equal to or less than the area of a circle with a radius of 1,850 feet, except as prescribed by law or regulation.

“Personal Information” is information that identifies you or is reasonably capable of being associated with or linked, directly or indirectly, with you or your household. It does not include aggregate, de-identified, and/or anonymous information that is not reasonably capable of being associated with or linked, directly or indirectly, with you or your household.


2. PROTECTED HEALTH INFORMATION

Applicable law and agreements may apply to and further restrict our use and disclosure of certain Personal Information that we collect, such as protected health information (“PHI”).      PHI is subject to requirements under the Health Insurance Portability and Accountability Act and its implementing regulations (collectively, “HIPAA”). HIPAA protects the confidentiality of your PHI. 

PHI as defined in HIPAA generally refers to any information that: 

  • We create, receive, maintain, or transmit for or on behalf of a health care provider or health plan that is subject to HIPAA;

  • Identifies you or reasonably can be used to identify you; and

  • Relates to your past, present, or future physical or mental health or condition; the provision of health care to you; or the past, present, or future payment for the provision of health care to you.

Accordingly, in certain circumstances the PHI that we collect about you may be subject to more limited uses and disclosures than those described in this Privacy Policy.

In particular, where we only collect and handle PHI as a business associate of healthcare providers and health plans, we may only use or disclose PHI as permitted by those health care providers’ and health plans’ Notices of Privacy Practices and our business associate agreements with them. 

We recommend that you review your health care provider’s or health plan’s Notice of Privacy Practices to learn more about how your PHI may be used or disclosed and your rights with respect to your PHI (such as your right to access your own PHI).

Note that PHI does not include identifiable health information that we create, receive, maintain, or transmit on your behalf, including where we access health information from your health care provider or health plan on your behalf. Such information is considered personal information and is subject to this privacy policy, not HIPAA.


3. THE PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us or our Services, we may collect Personal Information from or about you, including, for example:

  • Identity and Contact Information, such as your name, date of birth, mailing address, billing address, email addresses, and telephone numbers.

  • Health Information About You That We Collect on Your Behalf, sensitive information such as medical records maintained by your health care providers, claims information maintained by your health plans, your medication history, and data from the Freed Mobile App on your Device.

  • Correspondence Information, including information you may provide to us when you communicate with us through our website, via email, over the phone, or through postal mail, such as questions, concerns, issues, or your intended or actual use of our Services, as well as records, including recordings, of your communications with us.

  • Geolocation Information, such as the approximate location of your device when it is connected to or using Global Positioning Satellites (“GPS”), the wireless network of our underlying carriers, or other location technology. In addition, with your consent our App will collect your Precise Geolocation.

  • Internet or Other Electronic Network Activity Information, such as information about your use of the Services, including the date and time of your use, frequency of use, and quantity of use, your call history, your interaction with our communications and advertisement, broadband usage, your activity on your Device, your internet protocol (“IP”) address, browser type, operating system, software version, Device type, Device model, and Electronic Device Identifiers (IMEI and ICCID).

  • Information Stored on Devices, including any content stored on your Device when you relinquish, exchange, return, or recycle your Device or provide it to us, our contractors, or our vendors for maintenance. You should remove or otherwise safeguard any Personal Information on your Device that you do not want accessed before giving your Device to us, our contractors, or our vendors. We are not responsible for any information on your Device.

Personal Information does not include aggregate, de-identified, and anonymous information that is not reasonably capable of being associated with or linked, directly or indirectly, with you or your household.


4. SOURCES OF THE PERSONAL INFORMATION WE COLLECT

We may obtain Personal Information about you from a variety of sources, including, for example: 

  • Information You Provide Directly To Us. You may give us Personal Information, such as Identity and Contact Information, Health Information That We Collect on Your Behalf, Correspondence Information, and Information Stored on Devices when you: subscribe to, or purchase our Services; communicate with us using our contact information; or provide us with your Device.

  • Information We Collect Automatically. We or our service providers may automatically or passively collect Personal Information, such as Geolocation Information, and Internet or Other Electronic Activity Information, when you use or interact with our Services or your Device, including through the use of network management technology and third-party analytics and advertising tools, which may use cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies to automatically or passively collect information about your use of and interaction with the Services.

  • Information from Other Sources. We may collect any category of Personal Information, from affiliates, business partners, and third parties (such as social media platforms, data aggregators, public databases, and other commercially available sources), which may include the information you provide those entities or that they automatically collect from you. In addition, you have the right under applicable law (including HIPAA) to access health information from covered entities such as your health plans and providers. We may, on your behalf and with your consent, collect your health information from those entities.  

We may combine the various types of Personal Information we receive from or about you, including information you provide to us, information we automatically collect, and information from other sources, and use or share it as described in this Privacy Policy.


5. HOW WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

Except as otherwise prohibited by law or regulation, and subject to applicable instructions from you to us, we may use your Personal Information for a variety of business and commercial purposes, including for:

  • Providing, Improving, and Maintaining Our Services. To provide, improve, and maintain our Services, including to: initiate and render our Services; maintain the accuracy of the information we collect; track, measure, and analyze the usage and operations of our Services; maintain, manage, optimize, and resolve problems with our wireless networks, information technology, and our Services; develop and improve our business, content, products, and Services; and interact with third-party services, at your request.

  • Health Assistance. To help you communicate with your health care providers and health plans; identify healthy opportunities; reward you for healthy actions; install applications on your Device based on specific health criteria; subject to applicable law and your consent, send you alerts and communications; apply for benefits of various types; and use your Precise Geolocation Data in connection with the Services. 

  • Prevention and Detection of Unlawful and Unauthorized Use. To prevent and detect fraud, abuse, and other unlawful and unauthorized use of our Services, including to investigate possible violations of and enforce our Terms and Conditions and any other contracts, and to otherwise protect the security or integrity of the Services, our business and property, and our rights and interests, and those of you, our other customers, our service providers, and other businesses.

  • Complying with Legal and Regulatory Obligations. To comply with our legal and regulatory obligations, including responding to legal process, such as subpoenas, court orders, and search warrants.

  • Marketing and Advertising. To serve you promotional offers, content, advertisements, and other marketing about our Services, or those of our affiliates, partners, and third parties, through our website, applications, social media, direct mail, email, or manual, autodialed, or prerecorded calls and texts, each with your consent, where necessary, including by.

  • Contests, Surveys, and Message Boards. To administer and enable you to participate in contests, surveys, polls, and message boards, where you have agreed to this.

We may use your Personal Information as otherwise disclosed and explained to you at the point of collection and with your consent, where necessary.


6. HOW WE DISCLOSE YOUR PERSONAL INFORMATION

Except as otherwise prohibited by law or regulation, and subject to applicable instructions from you to us, we may share or allow access to your Personal Information for necessary business and commercial purposes, including, for example:

  • Business Purposes. With our parent, subsidiary, and affiliate companies for business, operational, and legal purposes.

  • Health Assistance from Health Partners. We may share your Personal Information, including Health Information, with your health care providers and health plans to help coordinate your care and communicate outcomes.

  • Provide, Improve, and Maintain Our Services. With service providers that provide business, professional, or technical support functions for us and help us provide, improve, and maintain our Services, such as by administering activities on our behalf, including network operations, website hosting, database management, information technology, billing and payment processing, customer service, analysis of our Services, and selling and delivery of our Services. We do not authorize Service Providers to use or disclose the Personal Information they collect, except as necessary to perform services on our behalf, and require them to protect the confidentiality and security of the Personal Information they receive consistent with this Privacy Policy.

  • Protect Our Services and Users. With governmental authorities or other entities if we believe disclosure is necessary or appropriate to: protect against fraudulent, malicious, abusive, unauthorized, or unlawful use of our Services; protect our network, databases, Services, Devices, users, and employees from physical or financial harm; and investigate violations of our Terms and Conditions or other contracts.

  • Legal Rights and Obligations. With governmental authorities, auditors and third-party identity verification services, credit bureaus or collection agencies, and other entities to the extent necessary to: respond to subpoenas, court orders, search warrants, or other legal process; respond to requests for cooperation from law enforcement or other government entities, including pursuant to the Communications Assistance for Law Enforcement Act, which may require that monitor or facilitate monitoring and otherwise disclose the nature and content of communications transmitted through the Services or Devices without any further notice or liability; comply with legal and regulatory obligations, including identity verification, fraud and identify theft protection, and protection, advancement, or defense of our rights or the rights of others; recover payment for previously-billed Services; and facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal governments and governmental agencies.

  • Sale or Transfer of Business or Assets. With our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. If another entity acquires American Assistance or any of our assets, your Personal Information may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such sale or transfer occur, we will use reasonable efforts to try to require that the buyer or transferee use your Personal Information in a manner that is consistent with this Privacy Policy.

  • Emergencies. With governmental authorities or other entities or individuals in emergency situations involving danger of death or serious physical injury to you or any other person, to respond to 911 requests, and for other emergencies or exigencies.

  • Commercial Marketing Purposes. With our affiliates, service providers, or marketing partners for our marketing and advertising purposes, including when we use our marketing partners’ analytic and advertising tools, such as cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies that automatically or passively collect Personal Information from your use of our Services. 


7. HOW YOU MAY SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES

When using your Device and our Services, you may choose to install, access, or use services offered by third parties, such as websites, and applications. In some cases, our Services may have links to websites operated by third parties, plugins for social media services, or third-party advertisements. When you interact with third-party services, you may be consenting to those third parties accessing, collecting, using, or disclosing your Personal Information through your Device or our Services or directing us to share or allow access to your Personal Information by those third parties, such as your IP address, browsing activity, or location information. Those services operate independently of our Services, and your Personal Information will be governed by their terms and conditions, including their privacy policies, not this Privacy Policy. We encourage you to review the privacy policies of any third-party services that you use to better understand their privacy practices. You may be able to restrict or disable the use and disclosure of certain information, such as your location information, using settings available on your Device or through the third-party services.


8. YOUR ADVERTISING CHOICES AND CONSENT OPTIONS

You have certain choices and consent options related to the use and disclosure of your Personal Information for advertising purposes. Exercising these choices and options will not affect our provision of Services to you. Please note that these choices and options may not prevent you from receiving all advertising; you may continue to receive generic advertising from us or interest-based advertising from third parties, depending on how they operate. We are not responsible for informing third parties with whom we may have already shared your Personal Information, including our affiliates, business partners, and service providers, of any opt-out requests pursuant to this section or for removing information from or causing information to be removed from the databases or records of such entities. 

Interest-Based Advertising. You have choices and options concerning interest-based advertising on our Services or across other websites and online services as follows:

  • To opt out of collection and use of your Personal Information for interest-based advertising by companies participating in the Digital Advertising Alliance (“DAA”), please visit optout.aboutads.info or click on the DAA icon when you see it on an online ad.

  • To opt out from the use of Personal Information about your online activities for interest-based advertising by Network Advertising Initiative (“NAI”) member companies, please visit optout.networkadvertising.org. 

  • To opt-out of the use of your mobile device ID for targeted advertising, please visit www.aboutads.info/appchoices.

  • To prevent your Personal Information from being used by Google Analytics to measure and improve our marketing and advertising and understand the use of our Services, including through Google AdWords, Google Display Network Impression Reporting, DoubleClick Platform Integrations, and Google Analytics Demographics and Interest Reporting, add the Google Analytics opt-out plugin to your browser, available at tools.google.com/dlpage/gaoptout. 

  • To manage flash cookies, visit Adobe’s Global Privacy Settings Panel.

  • You may be able to adjust your browser, computer, or device settings to disable cookies, remove or prevent the storage of HTML5, or control other advertising and analytics technology to stop or reduce the amount of interest-based advertising you receive, but doing so may prevent you from using certain features of our Services.

Marketing Communications. You have the option to opt-out from being contacted with marketing communications, including manual, autodialed, and prerecorded calls and texts, emails, and direct mail, as follows:

  • Send us an e-mail at support@freedmobile.com.

  • Call us at 1.855.537.3331.

  • Unsubscribe from our email communications following the unsubscribe instructions contained within our emails.

  • Reply “STOP” to our text messages.

Your instructions to opt-out from these communications will be processed as soon as reasonably practicable. If you receive marketing communications from one or more of our affiliates, business partners, or service providers, you must opt-out from those communications with those entities directly.

Do Not Track. Because Do Not Track (“DNT”) and similar signals do not yet operate according to common, industry-accepted standards, our Services may not respond to DNT signals.


9. HOW WE STORE AND PROTECT PERSONAL INFORMATION WE COLLECT ABOUT YOU

We maintain reasonable physical, technical, and procedural safeguards to help protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of your Personal Information. We encrypt sensitive information (such as financial payment information) and transmissions involving customer accounts. We also encrypt and hash all passwords. We only retain your Personal Information for as long as we believe is reasonably necessary to fulfill the purposes for which we collected it, including for any legal, accounting, or reporting purposes, as well as to resolve disputes and enforce our agreements. The Personal Information we collect from or about you is stored on servers in the United States, subject to the laws of the United States. Electronic access to the databases and physical access to the servers on which this Personal Information is stored are restricted to those employees, agents, contractors, service providers, and other third parties who have a business need for such access. They will only access and use your Personal Information based on our instructions and they are required to keep your Personal Information confidential. While we take reasonable steps to help ensure the integrity and security of our network and servers, we cannot guarantee their security, nor can we guarantee that your communications and information will not be intercepted while being transmitted over our underlying carriers’ network or the Internet. In the event of a security breach involving your personal information, we will notify affected individuals promptly, consistent with applicable laws and regulations.


10. WE DO NOT KNOWINGLY COLLECT CHILDREN'S INFORMATION

Our Services are not directed toward children and we do not knowingly collect Personal Information from children under the age of 18. If you are a parent or guardian of a child under 18 that has provided us with Personal Information without your consent, please contact us at 1.855.537.3331 or at support@freedmobile.com to request deletion of the child’s information.


11. HOW WE WILL LET YOU KNOW IF THIS POLICY CHANGES

We reserve the right to modify this Privacy Policy at any time. When we do, we will post the changes on this page and will indicate at the top of this page the date those terms will become effective. We will give you advance notice of any materially adverse changes and may give you advanced notice of all other changes, but reserve the right to make such modifications immediately if required. It is your responsibility to regularly check this page to determine if there have been changes to the Privacy Policy and to review such changes.


12. CALIFORNIA RESIDENT PRIVACY RIGHTS

This section explains how we collect, use, and disclose personal information about users, customers, and visitors who reside in California (“consumers” or “you”).  It also explains certain rights afforded to consumers under California’s Shine the Light law and the California Consumer Privacy Act of 2018 (“CCPA”), as revised and updated by the California Privacy Rights Act (“CPRA”).  This section uses certain terms that have the meaning given to them in the CCPA including personal information.  “Personal Information” for purposes of this Privacy Policy is as defined by applicable laws.  

The following section does not apply to individuals who do not live in California on a permanent basis, individuals who do not collect personal information about, or individuals for whom all of the information we collect is exempt from California laws.

a. Categories of Personal Information Collected

We may collect (and have collected during the 12-month period prior to the effective date of this Privacy Policy) the above categories of Personal Information about you in The Personal Information We Collect Section above.

b. Sources of Personal Information

During the 12-month period prior to the effective date of this Privacy Policy, have obtained Personal Information about you from the Sources of the Personal Information We Collect section above.

c. Purpose of Collection

We used during the 12-month period prior to the effective date of this Privacy Policy your Personal Information for the business or commercial purposes described in the How We Use Personal Information We Collect About You section above.

d. Disclosures of Personal Information for a Business Purpose

We may disclose your Personal Information to a contractor or service provider for a business purpose.  

When we disclose Personal Information for a business purpose, we enter a contract that prohibits any such contractor or service provider from selling or sharing your Personal Information.  Any such contract requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

During the 12-month period prior to the effective date of this Privacy Policy, we have disclosed the categories of Personal Information about you for a business purpose as described in the How We Disclose Your Personal Information section above.

e. Sale and Sharing of Personal Information

We do not sell or share your Personal Information.  

f. Use and Disclosure of Sensitive Personal Information

We do not use or disclose sensitive personal information about you (such as Health Information) except as necessary to provide you with our Services, for other purposes that are not for the purpose of inferring characteristics about you.

For purposes of this section, “sensitive personal information” is defined as:

Personal information that reveals:

  • A consumer’s social security, driver’s license, state identification card, or passport number.

  • A consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

  • A consumer’s precise geolocation.

  • A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership.

  • The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.

  • A consumer’s genetic data.

  • The processing of biometric information for the purpose of uniquely identifying a consumer.

  • Personal information collected and analyzed concerning a consumer’s health.

  • Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation.  

  1. California Consumer Privacy Rights

Under CCPA, consumers have certain rights regarding their Personal Information, as described below.

  • Right to Know:  You have the right to request, twice in a 12-month period, that we disclose to you the following information about you, limited to the preceding twelve (12) months:

    • The categories of Personal Information that we collected about you;

    • The categories of sources from which the Personal Information was collected;

    • The business or commercial purpose for collecting or selling Personal Information;

    • The categories of third parties with whom we share Personal Information;

    • The specific pieces of Personal Information that we have collected about you;

    • The categories of Personal Information that we disclosed about you for a business purpose or shared with third parties; and

    • For each category of Personal Information identified, the categories of recipients or third parties to which the information was disclosed or with which the information was shared.

  • Right to Delete: You have the right to request that we delete any Personal Information about you which we have collected from you, subject to exceptions within the law.  

  • Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of Personal Information. However, we do not sell or share your Personal Information.  

  • Right to Limit Use and Disclosure of Sensitive Personal Information: You may request specific limitations on further sharing, use, or disclosure of your sensitive Personal Information that is collected or processed for “the purpose of inferring characteristics about a consumer.”  However, as described in Use and Disclosure of Sensitive Personal Information above, we do not collect or process sensitive Personal Information for this purpose.

  • Right to Correction: You have the right to request that we maintain accurate Personal Information about you and correct any Personal Information about you which we have collected from you, subject to exceptions within the law.  

Under California’s “Shine the Light” law, California residents have the right to request in writing, once per year (a) a list of the categories of Personal Information, such as name, e-mail and mailing address and the type of services provided to the customer, that we have disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties.  To request the above information, please contact us as directed in the Our Contact Information section below with a reference to California Disclosure Information.

To exercise your Right of Access, Right of Deletion, Right to Opt-Out, or Right to Correct, please contact us as described in the Our Contact Information section below.   

h. Consumer Requests and Verification

Right to Non-Discrimination

We do not discriminate against you if you exercise any rights described in this section.  

Verifying Requests

You may request to exercise your rights under this Privacy Policy by contacting us as described in the Our Contact Information section below.  To help protect your privacy and maintain security, we will take steps to verify your identity before processing your request.  If you request access to or deletion of your Personal Information, we may require you to provide any of the following information: name, date of birth, email address, telephone number, or postal address.  When you make such a request, you can expect the following: 

  • As required under applicable law, we will verify your identity.  You will need to provide us with your email address and full name.  We may ask for additional information if needed.

  • We will confirm that you want your information accessed, corrected, and/or deleted.

  • We will confirm our receipt of your request within 10 days.  If you have not received a response within a few days after that, please let us know by contacting us at the webpage or phone number listed below.

  • We will respond to your request within 45 days upon receipt of your request.  If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.

  • In certain cases, a request for access, correction, or deletion may be denied.  For example, if we cannot verify your identity, the law requires that we maintain the information, or if we need the information for internal purposes such as providing Services or completing an order.  If we deny your request, we will explain why we denied it and delete any other information that is not protected and subject to denial.

Authorized Agents

You may designate an authorized agent to request any of the above rights on your behalf.  You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf.  Your agent may contact us as described in the Our Contact Information section below to make a request on your behalf.  Even if you choose to use an agent, we may, as permitted by law, require:

  • The authorized agent to provide proof that you provided signed permission to the authorized agent to submit the request;

  • You to verify your identity directly with us; or

  • You to directly confirm with us that you provided the authorized agent permission to submit the request.


13. NEVADA RESIDENT PRIVACY RIGHTS

We comply with applicable requirements of the Nevada privacy law (Nevada Revised Statutes Chapter 603A), which in some instances provides Nevada residents with choices regarding how we use and share your personal information.  

Nevada Personal Information (“Nevada PI”) includes personally identifiable information about a Nevada consumer collected online, such as an identifier that allows the specific individual to be contacted.  Nevada PI also includes any other information about a Nevada consumer collected online that can be combined with an identifier to identify the specific individual.  

We may share such Personal Information with categories of third parties including federal and state regulators, compliance and service support entities, and marketing entities.

Unaffiliated third parties outside of our control may collect covered information about your online activities over time and across different Internet websites or online services (via, e.g., “cookies”) when you use our Services.

You have the right to request that we not sell your Personal Information.  Although we do not currently sell Personal Information, you may submit a request directing us to not sell Personal Information if our practices change in the future.  To exercise this right, you may contact us using one of the methods described in the Our Contact Information section below.


14. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we treat your Personal Information, please contact us using the following information:

Email: support@freedmobile.com

Phone: 1.855.537.3331 or 611 from your device during normal business hours: Monday through Friday, 8AM-11PM EST and Saturday, 10AM-6PM EST (Closed on Sunday)

Mail: Freed Mobile, Attn.: Customer Service, 333 Hudston St., Ste 503, New York, NY  10013